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(More customer reviews)Update: Here's where I started exploring MYOB in 2004. Six years later I'm still happy with the decision to use MYOB. Hopefully this review will help you make a smart decision. - David Cannon
I, like you, have been wading through the sea of worthless hyped information in search of a decent small business accounting package. I'm not an accountant, I am small business owner with a mission. When I asked my small biz friends what they were using, their usual offer was to loan me a copy of quickbooks on cdrom. I declined each time while asking more probing questions.
The #1 QB complaint was too many upsell ads followed by complaints about QB's cumbersome steps. All recommended at least 12 hours of self training before using QB. Three of five said they had quit using quickbooks pro. Two had outsourced accounting to a part time bookkeeper for about $1500 month.
Over the years I have worked in consulting. I was on the project team for installation and conversion of the worlds largest installation of Oracle Financials (at Zales Jeweler's). The moral learned was that consultants NEVER recommend something that cuts into future consulting revenue. So why do accountant's pitch QB??? Is it popularity, apathy or greed? Interesting that CNET reviews of QB don't display any score. Since 2004 CNET gives MYOB a 7.7 and SA is 7.0. So how could I possibly compare with that data? The answer is that it's not possible. While most people would give up and simply roll the dice on QB - My stubborn dedication drives me to seek a better answer.
Facts discovered so far:
1) ALL the old QB reviews are bad signs, Many of the old MYOB reviews were somewhat good with certain conditions.
2) MYOB offers a free flash tutorial & 30 day moneyback or you can take the trial download. [...]
3) Small business owners are pioneers, control freeks, willing to give-up a steady paycheck to purse an uncertain path to their dreams. We take our chances and make our own money. I can't get ahead by just following the pack.
4) You will have to invest some effort to learn a new product. I planned on 12 hours over one weekend.
5) I need a good solid bookkeeping system. Advanced forcasting just does not apply in small business. We always want more and need to focus on better marketing & promotions. No accounting package would have forcasted my sales growth correctly. A good promotion can completely change your future. You can really kick start sales with "Free Publicity" by my new friend Jeff Crilley (Fox News) and "Ultimate Marketing Plan" by Dan Kennedy.
6) I will always have to pay for annual upgrades anyway.
7) You should expect tech support is usually a low paid warm body reading from the manual. Good training on my end is the better strategy for most issues. (search on myob training)
I downloaded the free trial from [...] along with the tutorial. My control freek nature wants to make a program conform to me, but I have agreed to give it a chance using it as designed. Next week I will reload the system and begin using it for daily operations. So far it looks good for my service business... Try it yourself before cratering to QB. Your future may depend on it.
I wish you all the best in your endeavor,
David Cannon
President, CertTest Training Center - Management Development & Certification
Author, Sybex an imprint of John Wiley & Sons
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