BitDefender Internet Security 2011 Value Edition - 3 PC/2 year Review

Average Reviews:

(More customer reviews)So here's the deal. I've been using computers since the TI-994a (actually had one called a Timex Sinclair before that)and have been "online" since the Prodigy days and 300 baud modems. So I've been around the block when it comes to computers, internet and security software. I know how to install, uninstall and tweak my way through most issues without having to contact support...until this security suite.
I was previously using Norton 2011 and when this came up on Vine, I'm always looking to try new security suites. I fully removed Norton and during the BitDefender installation, it confirmed that no other security software is installed that would conflict with it (nice feature).I'm running a Windows 7 64bit Toshiba laptop with 3 GB memory and pentium processor so this shouldn't be a problem I thought. The installation went fine and I did a full system scan (took upwards of 6 hours), the product updated, requested a reboot and I thought we were off...
Unfortunately, although it initially recognized registration key, it appears to have lost that or not worked correctly. I can't get the services to start and I'm supposed to contact BitDefender support directly from within the program...well that's great IF the program will run. So off to the website, go through my account I was required to establish with BitDefender and have already left a tech support ticket within 12 hours of installation. I can't say as though I've ever had to do that.
I'm keeping my review 'neutral" at 3 until I hear back from support and determine if this is fixable. I'll keep you updated on any resolution they find.
**UPDATE** 9/22/10
Support contacted me within 36 hours asking me manually run a support tool that was to capture information and then I was to send the file off to them. I did all of that and while I've been waiting, I uninstalled and reinstalled. This time all went as before, but it took my account information for good. Maybe it was something you need to do first, actually create your account online, then install...not sure but it has worked fine since the reinstall. It's doing a full system scan which it estimates will be done in 2 hours +
**UPDATE** 9/29/10
So I thought I would take advantage of the additional licenses and install on my laptop upstairs and then use the "network" feature. This feature allows you to create the server and client pc and run all updates, scans etc from the server to the client. Sounds nice doesn't it. So, I installed the product upstairs, rebooted and went to my server laptop to begin. I enabled the network with a password (the client also has a password) and if you choose the same password for both, the server pc is "supposed" to recognize it and add it automatically...didn't happen. So I thought I would add it manually. It shows up in the network space, has the pc icon with the bitdefender icon on top of that which lets you know this computer can be added. Click on it and select and..."Can't add computer as it is not running BitDefender or can't be added"...Really?? Even after your program is telling me it sees that it is running BitDefender? So off to technical support again. I have to give them props as I have gotten very timely responses. This go around however, the list of items they wanted me to do (including stopping certain services within the product) just wasn't worth the effort. Shouldn't antivirus/network control truly be set it and forget it? My Norton 2011 was that way, and I've had to fiddle way too much with this program already.
All in all, I've been disappointed in the product and happy with tech response time. Not many people are willing to go through support ticket after support ticket just to get their virus protection working.
UPDATE 10/1/10
Well, I've gone back to Norton. Too many issues with BitDefender even with a 2 year license key. Particularly annoying was the fact that my pc kept registering problems with security (bitdefender out of date and antivirus scans) I just wasn't going to put up with it anymore.

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BitDefender Internet Security 2011 Value Edition provides 3 PCs with two years of protection against viruses, hackers, spam, and identity theft… without the slowdown! Includes: Firewall; iPhone-friendly Parental Controls, to monitor and control what websites your kids visit and who they IM with, 24/7; IM Encryption, for private chatting; QuickScan, to detect viruses in just 60 seconds; Video Tutorials, to keep you in the know about your security; a customizable dashboard that lets you choose how much or how little you want to see; Home Network Management; Laptop Mode, to prolong battery life; Gamer Mode; automatic hourly updates; and more!
Get advance warning of risky websites.

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Bitdefender Internet Security 2010 - 3 Pc/2 Yr Review

Average Reviews:

(More customer reviews)I looked forward to trying Bitdefender Internet Security 2010 as it was a product that seemed to have a number of decent features. But let's get right to the point: there are better products on the market today worth considering. And with such products as the latest AVG Anti-Virus Free Edition, to name one, it's hard to recommend this one from Bitdefender, unless you're new to computing and just want an easy-to-install product.
I initially installed this product on two computers, an HP Presario notebook running Windows Vista, and on a Sony VAIO running Windows XP Professional. Both computers had all available software updates and Service Packs installed. There were no problems with the installation on either computer other than a number of mildly annoying little pop-ups and reboots, but if you've installed security and anti-virus applications before, then you are probably familiar with this happening.
Getting down to details...
Installation: For the most part, and other than the above noted minor annoyances, the setting up process was smooth, as should be expected with a contemporary package of this type.
Ease of Use: Bitdefender Internet Security 2010 was as good as any of the other "major" anti-virus and security packages on the market today. If you've been looking for an alternative to some of the other security products, then this operates as well as and in some cases even better than some of the higher prices packages.
Functionality/Protection: As one who has dealt with computer security and Internet protection for a number of years, this was the area that mean the most. In each case, the product handled any of the older viruses and isolated Trojan horses that I keep on CD for such testing. Also visited a number of older and newer familiar malware sites, and this Bitdefender application blocked each one.
Conclusion: Bitdefender offers a decent package for those who are looking for a reasonable computer security application at a fair price. The interface is good, as is the overall product, but there may be better choices worthy of consideration, such as the latest AVG Anti-Virus Free Edition (noted above), or Vipre AntiVirus + AntiSpyware, which which this reviewer found to be a superior product overall, and one that I reviewed here some months ago.
In any case, Bitdefender Internet Security 2010 is a reasonably good product and deserves a 4-star rating form this reviewer, but it's just not a stellar product. It would pay to look at all of the recent security offerings, both free and paid for before you make your final choice.

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The Industry's Best Value! BitDefender Internet Security 2010 provides 3 PCs 2 full years of protection against viruses, hackers, spam, and identity theft, without slowing them down. Includes: Firewall, Parental Control, Instant Messaging Encryption, File Vault (encrypts sensitive files), Laptop Mode (prolongs battery life), Gamer Mode, hourly updates and more.


Maximum Security, Maximum Speed
Securely download music, movies, and files from the Web, friends, and family.
Scans and removes viruses and spyware
New--Advanced protection that continually monitors your system to catch threats that lay dormant, before they attack
Scans all Web, e-mail and instant messaging traffic in real-time
Proactively protects against new virus outbreaks using advanced heuristics

Protect your identity: shop, bank, listen, and watch, privately and securely.
Stops attempted identity theft (phishing)
Prevents personal information from leaking via e-mail, Web or Instant Messaging
File Vault encrypts and stores personal information or sensitive files
Blocks concealed programs that track your online activities

Security that won't slow down your PC.
New--Scans 60% faster than even last year's lightning-fast edition!
Uses minimal system resources
Laptop Mode prolongs battery life

Guard your conversations with top-of-the-line encryption.
Instant Messaging Encryption (Yahoo! and MSN Messenger)

Connect securely to any network at home, in the office, or on the road.
Automatically modifies firewall protection settings to suit location
Wi-Fi monitor helps prevent unauthorized access to your Wi-Fi network

Parental Control.
Blocks access to inappropriate websites and e-mail
Schedules and limits kids' access to Internet and to applications, such as games

Gamer Mode.
Reduces the system load and postpones scans/updates, allowing for secure gaming at top speed

Be in control, stay in control.
Manages the security of your entire home network from one PC
Use the dashboard to fix security issues with just one click
Automatically decides best security actions to take

Designed for ease of use.
New--User Profiles (Standard, Parent, Gamer, Custom)--set up your security to best match your computing activities
New--See only what you need! Select from Novice, Intermediate, and Advanced views


New and Improved in BitDefender 2010
More Protection Many of today's stealth viruses are designed to avoid antivirus detection by initially laying dormant only to attack your PC when it is most vulnerable. BitDefender 2010 features a cutting-edge security system, Active Virus Control, which constantly monitors all of the processes on your PC, 24/7, blocking any malicious behavior before it can cause any damage.
More Speed The abundance of new viruses calls for faster ways to detect them. BitDefender's Optimized Scanning avoids the scanning of files that are known to be safe. The result? BitDefender 2010 scans your PC in half the time needed by previous versions, while using less resources.
Easier to Use Whether you're a security expert or a novice, with the new BitDefenderUser Profiles you can easily manage your PC's security. The product interface adapts to the chosen profile and provides quick access to the main security functionalities you are most likely to need (Parental Controls for parents, or Gamer Mode for gamers). BitDefender 2010 also features three dashboard views--Novice, Intermediate, and Expert--to better accommodate users with different levels of PC knowledge.
Improved Parental Control The Parental Control module features a newly added reporting system allowing parents to view what websites their children visit. Moreover, parents can set specific time intervals in which their children are allowed to access the Internet or use certain applications.
Improved Intrusion Detection BitDefender detects and blocks attempts to change critical system files or registry entries on your PC and warns you about attacks performed by code injection (DLL injection).
Improved In-Product Technical Support You can get answers to the most common product-related questions or contact technical support directly from the product using its easy-to-use self-service module.

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