Average Reviews:
(More customer reviews)The McAfee suite worked reasonably well under Win XP but I had difficulties with it under Vista. Ended up switching to OneCare...
My main issue with McAfee is that the service comes with an auto-renewal feature. They will charge your credit card on the subscription's anniversary. Fair enough...
However, I wanted to cancel it as I no longer use the software. To my surprise, you can't just go to the web site, click on a "cancel" link and be done. They actually force you to contact customer service (phone, chat, email) and then take you through a long process (15min in my case) of getting through it. They first put you in a queue, then verify your details multiple times, then, after you make it clear that you want to cancel the service and receive a refund, the conversation goes like this:Me: Please cancel my service and issue a refund (the 4th time I asked...)
McAfee: why?
Me: I just noticed an auto renewal charge and I don't want the service
McAfee: OK, we will terminate the auto renewal
Me: What? I don't want to terminate future auto-renwals, I want to cancel the one from last week and get a refund...
McAfee: may we ask why?
Me: please cancel and issue a refund...
McAfee: OK...It is obvious that McAfee has all the intentions to make cancellations as difficult as possible. The 10%-20% of people who'd rather not spend the time dealing with it are pure profit. However, the rest of us consumers should not reward such practice.
Click Here to see more reviews about: McAfee Total Protection 2008 - 3 User
10 in 1 Protection - complete online and PC security / Fight viruses and more / Provides 1 Year coverage + Updates / For up to 3 users and computers Blocks hackers from attacking your Wi-Fi wireless network and stealing your personal information, so you can safely connect Backs Up and Restores your photos, music and important files Safeguards your identity and online experience so you can surf the Web, shop, bank, e-mail and instant message safely Keeps your PC healthy and secure. Intercepts prohibited Web sites, unwanted activity and offensive pictures to keep your family safe Blocks hackers from attacking your wireless network, safeguarding your personal information and transactions.Automates file and printer sharing among trusted friends and family Protects Children Online - Filters offensive content, pictures, and Web sites so you can keep your children safe when online Simplifies security with improved McAfee SecurityCenter Warns you about sites which send spam, install adware, or attempt online scams Shields your PC around the clock -always on, always updating, always protecting Prevents spam and phishing scams so you can e-mail with friends and family safely 24/7 virus and threat protection from McAfee AVERT Labs continuously monitors worldwide virus activities and provides immediate anti-virus protection and removal solutions Provides advance warning to help you avoid sites which send spam, install adware, or attempt online scams Daily updates are installed automatically. When a new version of McAfee is available, you get it automatically at no charge during your subscription, ensuring that you always have up-to-date protection for up to 1-Year after installation Support from McAfee's computer security experts, via Internet chat, e-mail and phone
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