Average Reviews:
(More customer reviews)So here's the deal. I've been using computers since the TI-994a (actually had one called a Timex Sinclair before that)and have been "online" since the Prodigy days and 300 baud modems. So I've been around the block when it comes to computers, internet and security software. I know how to install, uninstall and tweak my way through most issues without having to contact support...until this security suite.
I was previously using Norton 2011 and when this came up on Vine, I'm always looking to try new security suites. I fully removed Norton and during the BitDefender installation, it confirmed that no other security software is installed that would conflict with it (nice feature).I'm running a Windows 7 64bit Toshiba laptop with 3 GB memory and pentium processor so this shouldn't be a problem I thought. The installation went fine and I did a full system scan (took upwards of 6 hours), the product updated, requested a reboot and I thought we were off...
Unfortunately, although it initially recognized registration key, it appears to have lost that or not worked correctly. I can't get the services to start and I'm supposed to contact BitDefender support directly from within the program...well that's great IF the program will run. So off to the website, go through my account I was required to establish with BitDefender and have already left a tech support ticket within 12 hours of installation. I can't say as though I've ever had to do that.
I'm keeping my review 'neutral" at 3 until I hear back from support and determine if this is fixable. I'll keep you updated on any resolution they find.
**UPDATE** 9/22/10
Support contacted me within 36 hours asking me manually run a support tool that was to capture information and then I was to send the file off to them. I did all of that and while I've been waiting, I uninstalled and reinstalled. This time all went as before, but it took my account information for good. Maybe it was something you need to do first, actually create your account online, then install...not sure but it has worked fine since the reinstall. It's doing a full system scan which it estimates will be done in 2 hours +
**UPDATE** 9/29/10
So I thought I would take advantage of the additional licenses and install on my laptop upstairs and then use the "network" feature. This feature allows you to create the server and client pc and run all updates, scans etc from the server to the client. Sounds nice doesn't it. So, I installed the product upstairs, rebooted and went to my server laptop to begin. I enabled the network with a password (the client also has a password) and if you choose the same password for both, the server pc is "supposed" to recognize it and add it automatically...didn't happen. So I thought I would add it manually. It shows up in the network space, has the pc icon with the bitdefender icon on top of that which lets you know this computer can be added. Click on it and select and..."Can't add computer as it is not running BitDefender or can't be added"...Really?? Even after your program is telling me it sees that it is running BitDefender? So off to technical support again. I have to give them props as I have gotten very timely responses. This go around however, the list of items they wanted me to do (including stopping certain services within the product) just wasn't worth the effort. Shouldn't antivirus/network control truly be set it and forget it? My Norton 2011 was that way, and I've had to fiddle way too much with this program already.
All in all, I've been disappointed in the product and happy with tech response time. Not many people are willing to go through support ticket after support ticket just to get their virus protection working.
UPDATE 10/1/10
Well, I've gone back to Norton. Too many issues with BitDefender even with a 2 year license key. Particularly annoying was the fact that my pc kept registering problems with security (bitdefender out of date and antivirus scans) I just wasn't going to put up with it anymore.
Click Here to see more reviews about: BitDefender Internet Security 2011 Value Edition - 3 PC/2 year
BitDefender Internet Security 2011 Value Edition provides 3 PCs with two years of protection against viruses, hackers, spam, and identity theft… without the slowdown! Includes: Firewall; iPhone-friendly Parental Controls, to monitor and control what websites your kids visit and who they IM with, 24/7; IM Encryption, for private chatting; QuickScan, to detect viruses in just 60 seconds; Video Tutorials, to keep you in the know about your security; a customizable dashboard that lets you choose how much or how little you want to see; Home Network Management; Laptop Mode, to prolong battery life; Gamer Mode; automatic hourly updates; and more!
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