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9/28/2012

BitDefender Internet Security 2011 Value Edition - 3 PC/2 year Review

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(More customer reviews)So here's the deal. I've been using computers since the TI-994a (actually had one called a Timex Sinclair before that)and have been "online" since the Prodigy days and 300 baud modems. So I've been around the block when it comes to computers, internet and security software. I know how to install, uninstall and tweak my way through most issues without having to contact support...until this security suite.
I was previously using Norton 2011 and when this came up on Vine, I'm always looking to try new security suites. I fully removed Norton and during the BitDefender installation, it confirmed that no other security software is installed that would conflict with it (nice feature).I'm running a Windows 7 64bit Toshiba laptop with 3 GB memory and pentium processor so this shouldn't be a problem I thought. The installation went fine and I did a full system scan (took upwards of 6 hours), the product updated, requested a reboot and I thought we were off...
Unfortunately, although it initially recognized registration key, it appears to have lost that or not worked correctly. I can't get the services to start and I'm supposed to contact BitDefender support directly from within the program...well that's great IF the program will run. So off to the website, go through my account I was required to establish with BitDefender and have already left a tech support ticket within 12 hours of installation. I can't say as though I've ever had to do that.
I'm keeping my review 'neutral" at 3 until I hear back from support and determine if this is fixable. I'll keep you updated on any resolution they find.
**UPDATE** 9/22/10
Support contacted me within 36 hours asking me manually run a support tool that was to capture information and then I was to send the file off to them. I did all of that and while I've been waiting, I uninstalled and reinstalled. This time all went as before, but it took my account information for good. Maybe it was something you need to do first, actually create your account online, then install...not sure but it has worked fine since the reinstall. It's doing a full system scan which it estimates will be done in 2 hours +
**UPDATE** 9/29/10
So I thought I would take advantage of the additional licenses and install on my laptop upstairs and then use the "network" feature. This feature allows you to create the server and client pc and run all updates, scans etc from the server to the client. Sounds nice doesn't it. So, I installed the product upstairs, rebooted and went to my server laptop to begin. I enabled the network with a password (the client also has a password) and if you choose the same password for both, the server pc is "supposed" to recognize it and add it automatically...didn't happen. So I thought I would add it manually. It shows up in the network space, has the pc icon with the bitdefender icon on top of that which lets you know this computer can be added. Click on it and select and..."Can't add computer as it is not running BitDefender or can't be added"...Really?? Even after your program is telling me it sees that it is running BitDefender? So off to technical support again. I have to give them props as I have gotten very timely responses. This go around however, the list of items they wanted me to do (including stopping certain services within the product) just wasn't worth the effort. Shouldn't antivirus/network control truly be set it and forget it? My Norton 2011 was that way, and I've had to fiddle way too much with this program already.
All in all, I've been disappointed in the product and happy with tech response time. Not many people are willing to go through support ticket after support ticket just to get their virus protection working.
UPDATE 10/1/10
Well, I've gone back to Norton. Too many issues with BitDefender even with a 2 year license key. Particularly annoying was the fact that my pc kept registering problems with security (bitdefender out of date and antivirus scans) I just wasn't going to put up with it anymore.

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BitDefender Internet Security 2011 Value Edition provides 3 PCs with two years of protection against viruses, hackers, spam, and identity theft… without the slowdown! Includes: Firewall; iPhone-friendly Parental Controls, to monitor and control what websites your kids visit and who they IM with, 24/7; IM Encryption, for private chatting; QuickScan, to detect viruses in just 60 seconds; Video Tutorials, to keep you in the know about your security; a customizable dashboard that lets you choose how much or how little you want to see; Home Network Management; Laptop Mode, to prolong battery life; Gamer Mode; automatic hourly updates; and more!
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9/05/2012

McAfee VirusScan Plus 2009 1-User Review

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(More customer reviews)Unethical billing for online purchases -- BEWARE!
Let me say right up front if you DO NOT USE the online download and payment process which McAfee offers, then you should not be subjected to their unethical practices (unless/until you renew online.)
I've used McAfee for several years now, and the product, once paid for and installed, in my experience, has been fine. Yes, it gets annoying at times, with its checks and confirmations, but that's what we want: software to protect us, and that comes with some caveats.
But McAfee has finally LOST me as a customer, with their insidious and unethical billing practices. These practices are so awful that the product absolutely deserves zero stars, regardless of its functionality.
My 1-year subscription to VirusScan ended a few days ago. This was a 3-user subscription, which I had obtained for free from a financial services company with whom I do business. It was a one-time deal, so now I need to pay to renew. This was my experience:
First, the renewal price was discounted through the financial services company, to around forty bucks, which was less than I saw online elsewhere. I proceeded to pay with PayPal. Just BEFORE I pressed the "return to McAfee" button, Paypal told me that I could review the "billing agreement" (what billing agreement?) by logging back into Paypal, going to "Profile," and kicking "Pay List" (what Pay List?) I did so, and found that McAfee, WITHOUT ANY NOTICE, AND WITHOUT MY PERMISSION had set up an automatic billing allowance on my PayPal account for one hundred twenty dollars per month! Here is the exact text: "Billing Limit: $119.97 USD (per month)" Needless to say, I immediately canceled that authorization, before "returning to McAfee." McAfee of course complained that there was an "error," but I simply proceeded to pay with credit card.
That's when I saw the very small type, in GRAY (hard-to-read) coloring, saying that my credit card would be billed automatically, upon expiration of the license, at the full renewal rate at that time.
That's enough, McAfee! You stop these unethical billing practices right now! You've lost another customer, and hopefully many more with this review.

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Essential Easy-to-Use PC Protection with PowerfulWeb Site Safety AdvisorProduct InformationWith the daily emergence of new and more sophisticated Internet threats that could disrupt your digital life you need more than a simple anti-virus program toprotect yourself your computer and your identity. You need McAfee VirusScan Plus2009 - the essential feature-rich and simple-to-use security software.The McAfee Advantage - McAfee's security products useaward-winning technology are easy to install and come with unlimited email andchat assistance. With continuous and automatic updates McAfee helps ensure thatyou are running the most current security to combat the ever-evolving Internetthreats for the duration of your subscription.New FeaturesQuickScan: Checks for threats in the areas ofyour computer that are most often attackedSimplified Set-up: Installation is now easierand faster with improved detection and with removal of malware that tries tohalt the set-upFriendly Alerts: Provides you with easy tounderstand alerts regarding your protectionProduct FeaturesTwo-way Firewall Protection: Confidently use the Internet 24/7 knowing hackers can'tget access to your PCsAnti-virus/Anti-spyware: Detects blocks and removes viruses spyware and adwareAnti-phishing: Alerts you to Web sites that may try to steal your identityMcAfee SiteAdvisor: Warns with color-coded ratings about unsafeWeb sitesMcAfee SecurityCenter: Provides an easy-to-readsecurity status screen and puts you in control with fully customizableoptionsMcAfee SystemGuards: Warns you when yourcomputer shows specific behaviors that may signal virus spyware or hackeractivityStealth Mode: Makes your computer invisible tointruders from the InternetShredder: Allows you to effectively remove anyand all traces of conf

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8/29/2012

Kaspersky Internet Security 2009 (3 User) Review

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(More customer reviews)As background, I've used quite a few internet security suites: ZoneAlarm, Norton, McAfee, OneCare, and previous Kaspersky products. With Kaspersky, I've come to expect a product that is top-tier for protection, but requires some technical understanding to configure. Its actually why I stopped using the previous version - While I have a technical background, I really don't want to spend my time on a computer configuring the security software, I want to use the PC.
Kaspersky Internet Security 2009 is a complete change, and even manages to improve the protection in the process. First, the Automatic Mode (where Kaspersky takes care of new applications, internet connections, etc.) is now worth using in my opinion. This takes a lot of the "manual" work out of the picture.
Kaspersky licensed technology from Bit9 in this release for whitelisting. Whitelisting is using a list of "known good" applications that can be trusted to go to the internet. For example, Microsoft's Internet Explorer is a known piece of software, so it can be trusted. For applications not on the whitelist, the software determines from its actions if it may be malicious, and categorizes them as such (and therefore, pays more attention to them). What does this mean for you? Less overhead using applications it knows it can trust - Faster browsing, using your PC, etc.
Finally, the last addition that I think is perfect is the security analysis it performs during full scans. Besides checking for viruses, malware, etc., it also checks your applications to see if there are known, patchable vulnerabilities. One of the most prevalent ways bad stuff gets on your PC these days is through unpatched "holes" in software. Kaspersky will alert you to these holes, so you can patch them before someone can get to your computer. An ounce of prevention being better than a pound of cure, so to speak (although with Kaspersky, you get both).
I have no noticeable slowdown on my machine, the product is using less than 25MB of RAM presently, and I know I have one of the best security products protecting my data. I highly recommend this product!

Click Here to see more reviews about: Kaspersky Internet Security 2009 (3 User)

Complete Internet security protection withanti-virus anti-spyware anti-phishing anti-spam and anti-hacker technologiesperfect for home or small office.Product Information[For Up to 3 Users]Kaspersky Internet Security 2009 gives you full protection against virusesspyware rootkits and other types of malware. You also get an advanced firewallsolution privacy and parental controls as well as protection against identitytheft and confidential data leakage. Kaspersky Anti-Malware Engine Better Than Ever! Over the last few yearssince entering the market Kaspersky has taken the US consumers by storm andthe brand keeps getting more and more attention and topping more and morecomparison tests and reviews the world over. Kaspersky has improved itsproducts even further by entirely rebuilding its anti-malware engine. Thanks tothese changes performance is better than ever the product is even lighter andno other brand even comes close when it comes to scanning speed.New FeaturesKaspersky 2009 New and Improved Features:Easy-to-Use for Anyone!At a first glance it is obvious that the interface is even more user-friendlythan version 7.0. In previous versions of Kaspersky the interface seemed to beaimed mainly at "tech people"; now it is easy enough for anyone to use.To make it easy to use for less advanced users the main screen of KasperskyAnti-Virus 2009 and Kaspersky Internet Security 2009 gives you all the necessaryinformation but for more advanced users there is still the option to getadditional information and to customize the product in a number of differentways. For most people however the basic settings are more than effective.Even Lower Resource NeedsUsers of earlier Kaspersky versions have been very happy about its low resourceneeds and the new Kaspersky 2009 does not disappoint when it comes to this. Thescan engine now takes advantage of dual-core processors without affectingresource needs. The programs also balance scan speed to user activ

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8/13/2012

Kaspersky Lab Internet Security 2011 3 user- Frustration Free Packaging Review

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(More customer reviews)After using Norton for years and getting totally frustrated with their horrible service and an atrocious product called Norton 360, I switched to Kaspersky about 3 years ago. That was a fantastic move because Kaspersky has better customer service and a SUPERIOR product. Let me start by saying Kaspersky is the best consumer product for protection of your computer, however, they have significant problems every time they upgrade to a new version. Even worse, management refuses to communicate with their customers about those problems.
One of the pluses of buying this product is the following. If a new version comes out during your one year cycle, you can upgrade to the new product for FREE. The downside, with both the 2010 and 2011 upgrades, many customers [not all] had major problems. With the 2010 upgrade, I was one of many whose system slowed to a crawl for weeks until they finally fixed the problem. Management failed to send out an email advising customers there was a problem. I learned about it after the fact. I was one day away from leaving the product for good when it was finally corrected. I thought they learned their lesson but they didn't because 2011 is causing a new array of problems.
With Kaspersky 2011, [for many customers] if you open up a photo it will completely freeze your system. I'm talking about a complete lock up. You cannot use Ctrl-Alt-Delete to get to the Task Manager and you can't even reboot. The one and only way to get your system restarted is to turn off the power, wait about 30 seconds, and turn your computer back on. That is totally unacceptable!
After several weeks of complete silence from management, the problem was corrected and now users can check out photos without a system failure. Most users had no idea why their system was freezing and locking up. The company should have sent an email to every customers saying:
1. We have a problem with the 2011 upgrade
2. When you do X, your computer will lock up
3. We are aware of the problem and are working on an update to fix the issue.
4. The "Tentative" Date for the fix is whatever date they select
5. In the interim, we recommend you do Y
All software companies have problems. But everyone appreciates and understands when customer service acknowledges they made a mistake and they're working hard to correct the problem. A lack of communication results in customer frustration and a negative attitude towards the product and the company. As much as I like and respect the actual product, I would NOT touch Kaspersky 2011 until management decides to be honest, open, and communicate with it's customers.

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8/12/2012

McAfee Total Protection 2008 - 3 User Review

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(More customer reviews)The McAfee suite worked reasonably well under Win XP but I had difficulties with it under Vista. Ended up switching to OneCare...
My main issue with McAfee is that the service comes with an auto-renewal feature. They will charge your credit card on the subscription's anniversary. Fair enough...
However, I wanted to cancel it as I no longer use the software. To my surprise, you can't just go to the web site, click on a "cancel" link and be done. They actually force you to contact customer service (phone, chat, email) and then take you through a long process (15min in my case) of getting through it. They first put you in a queue, then verify your details multiple times, then, after you make it clear that you want to cancel the service and receive a refund, the conversation goes like this:Me: Please cancel my service and issue a refund (the 4th time I asked...)
McAfee: why?
Me: I just noticed an auto renewal charge and I don't want the service
McAfee: OK, we will terminate the auto renewal
Me: What? I don't want to terminate future auto-renwals, I want to cancel the one from last week and get a refund...
McAfee: may we ask why?
Me: please cancel and issue a refund...
McAfee: OK...It is obvious that McAfee has all the intentions to make cancellations as difficult as possible. The 10%-20% of people who'd rather not spend the time dealing with it are pure profit. However, the rest of us consumers should not reward such practice.

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10 in 1 Protection - complete online and PC security / Fight viruses and more / Provides 1 Year coverage + Updates / For up to 3 users and computers Blocks hackers from attacking your Wi-Fi wireless network and stealing your personal information, so you can safely connect Backs Up and Restores your photos, music and important files Safeguards your identity and online experience so you can surf the Web, shop, bank, e-mail and instant message safely Keeps your PC healthy and secure. Intercepts prohibited Web sites, unwanted activity and offensive pictures to keep your family safe Blocks hackers from attacking your wireless network, safeguarding your personal information and transactions.Automates file and printer sharing among trusted friends and family Protects Children Online - Filters offensive content, pictures, and Web sites so you can keep your children safe when online Simplifies security with improved McAfee SecurityCenter Warns you about sites which send spam, install adware, or attempt online scams Shields your PC around the clock -always on, always updating, always protecting Prevents spam and phishing scams so you can e-mail with friends and family safely 24/7 virus and threat protection from McAfee AVERT Labs continuously monitors worldwide virus activities and provides immediate anti-virus protection and removal solutions Provides advance warning to help you avoid sites which send spam, install adware, or attempt online scams Daily updates are installed automatically. When a new version of McAfee is available, you get it automatically at no charge during your subscription, ensuring that you always have up-to-date protection for up to 1-Year after installation Support from McAfee's computer security experts, via Internet chat, e-mail and phone

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