Showing posts with label management. Show all posts
Showing posts with label management. Show all posts

12/21/2011

Project Management: Best Practices for IT Professionals Review

Project Management: Best Practices for IT Professionals
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This is not a book about project management, rather it is a collection of IT project management best practices that will guarantee success if they are incorporated into your project management bag of tricks.
Mr. Murch has classified the best practices by providing a set of general practices and a set of specific ones that are aligned to each phase of the system development life cycle. This organization allows you to use this book as a resource guide when planning, estimating and scheduling the project, and as a desk reference when controlling it.
While some of the best practices are widely known (although not as widely practiced), the real gems in this book are: associating tasks with deliverables (too often the deliverable part of the task is not identified during planning, which results in tasks that do not contribute to project goals - if a task does not produce an associated deliverable you need to question why the task is included), project status reporting (the sample status report is excellent, except for one glaring omission discussed below), and the focus on quality assurance and configuration management metrics, which encompasses factors that are frequently missing from IT project controls.
The project status report example is a highlight of this book. Mr. Murch's proposed format will provide a succinct summary of a project's health, and give the project manager, his or her team and the sponsor an ongoing view of the project's status. What mars this otherwise perfect format is an integrated view of cost and schedule performance is completely missing from the picture. He comes close by discussing estimate at completion vs. budget in the project cost performance of the report format, but does not connect it to the schedule performance. A true best practice is to compute a schedule performance index (Budgeted Cost of Work Performed divided by Budgeted Cost of Work Scheduled), and a cost performance index (Budgeted Cost of Work Performed divided by Actual Cost of Work Performed). These link schedule and cost performance and show a true picture of the project's health. I hope this gets rectified in the next edition of this excellent book.
Every chapter of this book contains at least one or more gems that will make you a better project manager. I think every IT project manager should have a copy close by. We should applaud Mr. Murch's efforts for successfully cataloging and documenting these IT project management best practices. Despite the incomplete picture his project status report gives this book deserves 5 stars.

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11/25/2011

Time Management for System Administrators Review

Time Management for System Administrators
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To save everyone the trouble, I'll make the obvious joke: "I bought a book on time management, but I haven't had time to read it..."
Tom Limoncelli knows this about you. He knows a lot about you. He's encountered, and found solutions for, just about every one of the paradoxes, dilemmas, Catch-22s, and neverending Sisyphean ordeals that comprise the day-to-day challenge of being a professional system administrator. He wrote (with Christine Hogan) The Practice of System and Network Administration, which presents a thorough and practical body of knowledge for IT professionals: it describes all the things you need to do to build and run a manageable infrastructure. Now he's written an equally practical book on how to actually get those things done, and he wrote it in a way that makes it palatable for system administrators -- a famously cynical bunch when it comes to books about personal productivity. And there's a lot to be cynical about...
Here's how "The Seven Habits of Highly Effective People", by Stephen Covey, begins:
In more than 25 years of working with people in business,
university, and marriage and family settings, I have come in
contact with many individuals who have achieved an incredible
degree of outward success, but have found themselves struggling
with an inner hunger, a deep need for personal congruency and
effectiveness and for healthy, growing relationships with other
people.
Deep need for personal congruency? The only deep need I feel at the moment involves my gag reflex, and not in a good way.
In comparison, here's how Tom begins:
Wait! Before we get started, let's do something to make sure we
actually finish. I realize that as a system administrator, you
are flooded with constant interruptions. The phone rings, a
customer stops by with questions, your email reader beeps with
the arrival of a new message, and someone on Instant Messenger
is trying to raise your attention. Heck, I bet someone's
interrupted you while reading this paragraph. I'm not going to
cover how to deal with interruptions until the next chapter, and
I hope you don't take offense, but at this rate, I'm worried you
won't get that far. To mitigate this problem I'm going to share
a tip from Chapter 2, which, if you implement, will shield you
from interruptions between now and when we can deal with the
subject of interruptions properly.
This book is for system administrators.
Much of the geek community has embraced David Allen's Getting Things Done as a purely pragmatic way to, well, get things done, and Tom's book complements GTD in two ways. First, Tom describes his own personal system in the space of a couple of chapters, for those who aren't interested in drinking the GTD Kool-Aid but still need to start using a system. Second, Time Management for System Administrators is totally system-agnostic -- whether you use a PDA or index cards, just about every chapter of the book will amplify the effectiveness of your existing system. He also tells you how to get into Disneyland and ride all the rides without waiting in line, and how to minimize the time you spend walking around the video store looking for something to rent.
Anyway, I need to cut this short; I'm supposed to be packing for a trip to a weeklong conference, and my girlfriend just called to remind me that we were supposed to see a movie tonight, and -- well, you know.
Incidentally, anyone who runs computers for a living should also own, read, and re-read The Practice of System and Network Administration. Buy it now if you haven't already. Also buy it for your staff, your peers, and your boss. If you don't have time to do that now, add it to your to-do list. You do have a to-do list, don't you?

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Time is a precious commodity, especially if you're a system administrator. No other job pulls people in so many directions at once.Users interrupt you constantly with requests, preventing you from getting anything done.Your managers want you to get long-term projects done but flood you with requests for quick-fixes that prevent you from ever getting to those long-term projects. But the pressure is on you to produce and it only increases with time. What do you do?

The answer is time management. And not just any time management theory--you want Time Management for System Administrators, to be exact. With keen insights into the challenges you face as a sys admin, bestselling author Thomas Limoncelli has put together a collection of tips and techniques that will help you cultivate the time management skills you need to flourish as a system administrator.

Time Management for System Administrators understands that an Sys Admin often has competing goals: the concurrent responsibilities of working on large projects and taking care of a user's needs.That's why it focuses on strategies that help you work through daily tasks, yet still allow you to handle critical situations that inevitably arise.

Among other skills, you'll learn how to:

Manage interruptions
Eliminate timewasters
Keep an effective calendar
Develop routines for things that occur regularly
Use your brain only for what you're currently working on
Prioritize based on customer expectations
Document and automate processes for faster execution

What's more, the book doesn't confine itself to just the work environment, either.It also offers tips on how to apply these time management tools to your social life.It's the first step to a more productive, happier you.


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9/17/2011

Best Practices in Business Technology Management Review

Best Practices in Business Technology Management
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This book provides good overview of corporate Information Technology and the issues a corporation needs to consider.
The author reinforces various themes throughout the book. As the senior technology manager of a 300 person company I found the concepts very interesting, all though I think the main audience is for Technology leaders of much larger corporations. The book is well worth a read, it is written in plain english and has lots of easily understandable graphs.

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8/24/2011

Agile Software Development: Best Practices for Large Software Development Projects Review

Agile Software Development: Best Practices for Large Software Development Projects
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A great book, which makes one thing clear: complex software projects cannot be described and managed by THE perfect plan. The authors encourage to adopt agility and give useful guidelines/best practices how to be prepared for the unexpected.


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Software Development is moving towards a more agile and more flexible approach. It turns out that the traditional "waterfall" model is not supportive in an environment where technical, financial and strategic constraints are changing almost every day. But what is agility? What are today's major approaches? And especially: What is the impact of agile development principles on the development teams, on project management and on software architects? How can large enterprises become more agile and improve their business processes, which have been existing since many, many years? What are the limitations of Agility? And what is the right balance between reliable structures and flexibility? This book will give answers to these questions. A strong emphasis will be on real life project examples, which describe how development teams have moved from a waterfall model towards an Agile Software Development approach.

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8/18/2011

Building the Knowledge Management Network: Best Practices, Tools, and Techniques for Putting Conversation to Work Review

Building the Knowledge Management Network: Best Practices, Tools, and Techniques for Putting Conversation to Work
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Review of Building the Knowledge Network: Best Practices, Tools, and Techniques for Putting Conversation to Work
I thoroughly enjoyed this book. It was written in a conversational tone, and pulled together all the different pieces I've been reading in many sources. It starts with a brief history of knowledge sharing/conversation/communications which I found fascinating (and I am not a history buff!). Nancy & Cliff compared the anti-conversational attitudes of the Scientific Management during the Industrial Age, showed how the Hawthorne Studies caused the shift from the organization to the worker, and information systems. With the emergence of computer networks, the knowledge explosion has shown no sign of abating.
They discussed how the lessons of the pioneers of early communities such as the WELL assisted communities of today to flourish. Trust became communities' foundation with open communications offering challenges to community managers/moderators/facilitators.
The authors' inclusion of quotes from the ideas of the "greats" in community building/managing and knowledge management (KM) such as Stephen Denning, Thomas Davenport, Etienne Wenger, Tom Peters, Michael Hammer and Howard Rheingold, among others offered powerful evidence to their premises. Throughout the book are helpful charts, checklists and other graphics.
A whole chapter was devoted to culture and the tools that enable differing cultures. They discussed the three relationships between people and content and the three dimensions of collaboration (the cornerstone of communities).
Another chapter was devoted to external stakeholders and customer relationship management (CRM). They touch on what new skills will be required to operate within online learning and knowledge sharing communities And they touch on what paths our technical future may take and how to integrate all these new technologies.
They see a "collaborative future" from within and without organizations, as globalization becomes more widespread. The day of hoarding knowledge towards power are over, long live the new king of collaboration! This book is for anyone who wants to start an online community and for those who want to reminisce about "the good ole days," for those who want to read about what the big companies are doing, and all in context. "Context" is a word near and dear to my heart-for so often we forget to put information in context, whether in conversation or training. Nancy and Cliff have completed a truly delightful read in their book. I highly recommend it!

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A complete set of best practices, tools, and techniques for turning conversations into a rich source of business informationMany organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisions to improving products and efficiency. This book offers a clear-cut road map for building a successful knowledge management system to capture and fully exploit the knowledge exchanged in conversations.Written by two of the foremost experts in online communities, this book covers a set of best practices, tools, and techniques for using conversation and online interaction to provide affordable and effective knowledge-based benefits and solutions. With a unique and invaluable perspective, the authors offer guidance for collecting, capturing, and cataloging knowledge so that it can be used to improve efficiency and reduce costs in areas ranging from internal procedures through customer relations and product development.This book provides step-by-step solutions for developing an effective knowledge network, including how to:* Formulate strategies and create action plans* Select the right tools for peer-to-peer networks, interactive communities, and events* Work with legacy systems* Train staff and stimulate participation* Improve productivity and measurement criteriaThe companion Web site contains templates, checklists, a discussion board, and links to software.

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