Average Reviews:
(More customer reviews)This book is for Service Professionals or those wishing to become Service Professionals. It gives the reader everything he/she will need to pass the required exam for the Apple Certified Support Professional (ACSP) designation. This rating replaces the Apple Certified Help Desk Specialist (ACHDS) rating and covers Mac OS X 10.5 Leopard. Each chapter provides in-depth coverage of the workings of the operating system. The Appendix includes the Apple Troubleshooting Workflow Chart and troubleshooting methodology used by Apple Technicians.
You'll learn about Installation and Setup, including configuring, installation troubleshooting, etc. Lesson 2 covers User Accounts, how to manage them, account security, and more. Lesson 3 covers Storage, Partitions and Volumes, File Ownership and Permissions, File Management via the Command Line. Lesson 4 covers the Mac OS X Volume Hierarchy, Mac OS X Metadata, Archiving and Backup. Lesson 5 discusses Applications and Boot Camp, Processes, and how to run Windows on a Mac. Lesson 6 provides detailed information about Network Configuration, fundamental networking concepts, configuring Mac OS X networking, and network troubleshooting. Lesson 7 describes how to access network services and directory services. Lesson 8 takes you through a discussion about providing network services, providing and protecting network services, and troubleshooting shared services. Lesson 9 talks about peripherals and printing, as well as faxing. Lesson 10 includes an overview and detailed discussion of the startup process and troubleshooting the startup process. Finally, the Appendix covers troubleshooting techniques.
Support Professionals need to pass one exam, Mac OS X Support Essentials v10.5 Exam (9L0-402), sponsored by Thompson Prometric. This book will give the reader everything necessary to pass the exam. Those pursuing Apple Technical Certification may also want Apple leader-led training, which is available at training centers in major cities in the United States.
For the above reasons, I highly recommend this book, which is well written, easy to read, contains essential information, is thorough in its scope and complete in its design.
Click Here to see more reviews about: Apple Training Series: Mac OS X Support Essentials (2nd Edition)
The only Apple-certified book on supporting Mac OS X 10.5 Leopard, thiscomprehensive reference takes support technicians and Mac aficionadosdeep inside the new operating system, covering everything frominstallation to networking technologies, and more. Following thelearning objectives of the Apple Certified Support Professional exam,the lessons in this self-paced volume serve as a perfect guide forApple's own training class and a first-rate primer for computer supportpersonnel who need to troubleshoot and optimize Mac OS X as part oftheir jobs. Lesson-review quizzes reinforce the knowledge gained alongthe way.
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