Average Reviews:
(More customer reviews)After using Norton for years and getting totally frustrated with their horrible service and an atrocious product called Norton 360, I switched to Kaspersky about 3 years ago. That was a fantastic move because Kaspersky has better customer service and a SUPERIOR product. Let me start by saying Kaspersky is the best consumer product for protection of your computer, however, they have significant problems every time they upgrade to a new version. Even worse, management refuses to communicate with their customers about those problems.
One of the pluses of buying this product is the following. If a new version comes out during your one year cycle, you can upgrade to the new product for FREE. The downside, with both the 2010 and 2011 upgrades, many customers [not all] had major problems. With the 2010 upgrade, I was one of many whose system slowed to a crawl for weeks until they finally fixed the problem. Management failed to send out an email advising customers there was a problem. I learned about it after the fact. I was one day away from leaving the product for good when it was finally corrected. I thought they learned their lesson but they didn't because 2011 is causing a new array of problems.
With Kaspersky 2011, [for many customers] if you open up a photo it will completely freeze your system. I'm talking about a complete lock up. You cannot use Ctrl-Alt-Delete to get to the Task Manager and you can't even reboot. The one and only way to get your system restarted is to turn off the power, wait about 30 seconds, and turn your computer back on. That is totally unacceptable!
After several weeks of complete silence from management, the problem was corrected and now users can check out photos without a system failure. Most users had no idea why their system was freezing and locking up. The company should have sent an email to every customers saying:
1. We have a problem with the 2011 upgrade
2. When you do X, your computer will lock up
3. We are aware of the problem and are working on an update to fix the issue.
4. The "Tentative" Date for the fix is whatever date they select
5. In the interim, we recommend you do Y
All software companies have problems. But everyone appreciates and understands when customer service acknowledges they made a mistake and they're working hard to correct the problem. A lack of communication results in customer frustration and a negative attitude towards the product and the company. As much as I like and respect the actual product, I would NOT touch Kaspersky 2011 until management decides to be honest, open, and communicate with it's customers.
Click Here to see more reviews about: Kaspersky Lab Internet Security 2011 3 user- Frustration Free Packaging
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